To be honest to the guy, he pretty much addresses most of these things on the ordering page. http://www.blood-music.com/store-eu/cms.php?id_cms=1
Pretty harsh terms but we have to take into account that he is one guy. If people expect to have dedicated customer support etc etc then they should buy from somewhere else.
Again, I'm not saying he's right, I'm just saying read before you buy.
I wouldn't worry Stark, for every negative review there are 1000 positive. Just be patient.