morlock Posted May 31, 2006 Posted May 31, 2006 something about two weeks ago i purchased some cd's from trance-shop for the first time, they had some sales and i bought some 'cheaper then usual' cd's... payed for them rightaway and everything, but....... since then i haven't heard anything from trance-shop again... i mailed them to ask in how far they processed my order but... silence... no reply... nothing. so, feel my question comming... how about others expierences with trance-shop? anyone had troubles before or are they just very, very slow in proccesing? Quote
faze Posted June 1, 2006 Posted June 1, 2006 Yep, that's how it goes with them. It will arrive though. Quote
Guest antic Posted June 1, 2006 Posted June 1, 2006 yeah, though I used their service only once (I prefer psyshop.com) I had no problems and I never heard people complaining about them either and believe me, they would if there was something wrong with it... just wait couple more days - it should be ok Quote
Komix Posted June 1, 2006 Posted June 1, 2006 I also had that kind of problem. I send them mail with a question what happened & the answer was "Oops we forgot to send it". So maybe this happened to You also. Wait, or send them another mail, should be ok. Quote
RTP Posted June 1, 2006 Posted June 1, 2006 Some sale stuff looks indeed tempting there... But WTF ... no info about payment/shipping/anything? I better ask first... Quote
morlock Posted June 7, 2006 Author Posted June 7, 2006 maild them for the second time some days ago... still no reply... this ain't very proffesional anymore... what kinda service is that? Quote
Goa-Head Posted June 7, 2006 Posted June 7, 2006 I bought from their sale items and arrived in 3 days! I asked them twice about 2 different upcoming compilations which they (infact) never stocked - no replies to my e-mail. Quote
Goa-Head Posted June 7, 2006 Posted June 7, 2006 What sucks from their sale item list is that you can't browse by CD or Vinyl - it's all mixed. Quote
morlock Posted June 17, 2006 Author Posted June 17, 2006 ok, now I am getting sick of it, really... maild them a third time in the beginning of this week, saying them how unproffesional i found their service and that i was still waiting for my order or at last an reply from them, etc etc... now 5 days later... STILL NO REPLY! i'm getting kinda desperate on this... isn't there anyone here that knows somebody at trance-shop? or other mailadresses than the one on their site? i ordered 3 to 4 weeks later at saiko -who are sending from f*cking hongkong- and i am already playing them cd's! fucking trance-shop, fuck fuck fuck... Quote
RAH Posted June 17, 2006 Posted June 17, 2006 dude don't worry they will reply, once an order from them got lost with a cd and he ended sending it again, the shop is good for it. Shipping, sometimes is fast as hell sometimes it takes ages... don't despair Quote
morlock Posted June 18, 2006 Author Posted June 18, 2006 dude don't worry they will reply, once an order from them got lost with a cd and he ended sending it again, the shop is good for it. Shipping, sometimes is fast as hell sometimes it takes ages... don't despair 550630[/snapback] ok, could be... (and really hope so) but how hard can it be to reply your customers questions? i will never ever deal again with trance-shop, finito... if that is how they threat their clients. not happy with it at all... Quote
faze Posted June 18, 2006 Posted June 18, 2006 Still not received the package yet? Now I am worried for you. 4 weeks+ seems quite a bit too long. Quote
morlock Posted June 18, 2006 Author Posted June 18, 2006 ...placed my order monday the 8th of May... (and did my banktransfer the day after) ...today we are the 18th of june... Quote
moni Posted June 18, 2006 Posted June 18, 2006 isn't there anyone here that knows somebody at trance-shop? or other mailadresses than the one on their site? 550627[/snapback] i only bought from them once, didn't have problems. they gave me some promotional stuff, flyers and so, and also their card. it contains this info: TRANCE SHOP www.trance-shop.com Onlineshop & Distribution hotline: +49 4131 85 99 00 Trance Shop Thornerstr. 35 21339 Lueneburg Germany good luck! Quote
DeathPosture Posted June 19, 2006 Posted June 19, 2006 Yeah man, call them and complain... Maybe even tell them that you've started this thread - and that it's bad publicity for them if they do not answer you... Quote
morlock Posted June 27, 2006 Author Posted June 27, 2006 there's something on the move i think/hope... looked @ my order on my trance-shop acount today and this is what it told me: Order History 05/08/2006 Received 05/09/2006 Processing 06/27/2006 Shipped Quote
morlock Posted June 30, 2006 Author Posted June 30, 2006 arrived at last... with almost all cases broken... i've bought from places worlwide, from japan etc... nothing broken... trance shop ships from germany and that's my neighbour-country for f*ck sake... seems they don't pack well also... obviously first time-last time Trance-shop.com for me... Quote
Snapinho Posted July 5, 2006 Posted July 5, 2006 05/08/2006 Received 05/09/2006 Processing 06/27/2006 Shipped [/i] 557157[/snapback] WTF, it took em a month and a half to make your order and ship it? Daaaaaawwwwwmmnnn... Bad publicity indeed! Quote
abasio Posted July 5, 2006 Posted July 5, 2006 there's something on the move i think/hope... looked @ my order on my trance-shop acount today and this is what it told me: Order History 05/08/2006 Received 05/09/2006 Processing 06/27/2006 Shipped 557157[/snapback] I ordered from them once with no problems but this sort of thing willmake me think twice about ordering from them again! Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.